Thank you for shopping at Hiraya Solutions.

If, for any reason, You are not completely satisfied with your purchase, we invite you to review our policy on returns and refunds.
The following terms are applicable for any products that’s purchased from us.

Order Cancellation Rights

You are entitled to cancel your order online at any moment before it ships. If you change your mind after your order has shipped, please contact us via any one of the methods below:

By email: [email protected]

By visiting this page on our website: https://www.shophiraya.com/contact-us/

By phone number: 437-886-5145

Bear in mind that once the item ships and a cancellation request is received, the cost of rerouting the item, plus return shipping cost will be deducted from the refund.
We will reimburse you no later than 14 days from the day we receive the returned product. The amount will be refunded to the account which was used to place the order.

Return Categories

Our returns are categorized into two main categories:

Buyer Remorse(Change of mind or doesn’t suit buyers needs): generally defined as a feeling of regret experienced after making a purchase, typically one regarded as unnecessary or extravagant. Furthermore, when a buyer purchases an item but it ends up not suiting their purpose.
When a return is deemed to fall under this category, the return shipping cost is covered by the buyer. Restocking fees may apply in cases where the packaging has been damaged, accessories are missing or not included in the return.

Wrong/Damaged/Defective/Not as described:

If an incorrect item is shipped or the item is not properly described in our listing, we will assume complete responsibility for such returns.

If the item is defective prior to shipping or damaged in transit; we assume full responsibility.

However if an item is damaged by the buyer before our store warranty period runs out, please contact our customer service team and one of our team members will be happy to assist. Some claims in this categories may be denied.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

The item if;

Brand new was purchased in the last 30 days
“Open Box”, in the last 90 days
“Refurbished”, in the last 180 days.
The Goods are in the original packaging

The following Goods cannot be returned:
–   Baby products such as breast pumps, feeding bottles
–   Shaving kits
–   Adult toys
–   Products which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
–   Products which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

Items can be returned online and in person at our address 3901 Chesswood Dr. North York, ON M3J 2R8.

Refund Payment

Once an item is received and inspected, a refund will be processed within 2 business days to your original form of payment. If it takes longer than that, please check without your bank or credit card company as their times may vary.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: [email protected]

By visiting this page on our website: https://shophiraya.com/contact-us/

By phone number: 437-886-5145

Shipping Policy

Thank you for choosing Hiraya Solutions Inc. for your electronic needs! Please review our shipping policy below for information on shipping regions, carriers, rates, and delivery times.

We currently ship to all regions within Canada. Unfortunately, we do not offer international shipping at this time.

Shipping Regions:

We currently ship to all regions within Canada. Unfortunately, we do not offer international shipping at this time.

Shipping Provider:

We utilize Canada Post as our primary shipping provider to ensure reliable and efficient delivery of your orders.

Shipping Rates:

• Orders below CAD$99.99: A flat shipping rate of CAD$14 will be applied.
• Orders CAD$100 and above: Enjoy free shipping on all orders totaling CAD$100 or more.

Shipping Cut-off Time:

Most orders placed before 2:00 PM EST will be processed and shipped within 1 business day. Orders placed after the cut-off time will be shipped on the next business day.

Delivery Timeframe:

Standard delivery time is estimated to be between 3 to 7 business days from the date of shipment. Please note that carriers may experience occasional delays, especially during peak seasons and holidays.

Contact Us:

If you have any questions or concerns regarding shipping, tracking, or any other inquiries, please don’t hesitate to contact our Customer Service team using this form or email us directly at [email protected].

Accepted Payment Methods and Policy:

We aim to provide you with a seamless and secure shopping experience. Please review our payment policy below for information on accepted payment methods, installment options, and refund procedures.

Accepted Payment Methods:

We proudly accept the following major credit cards:

• MasterCard
• Visa
• American Express

Payment Processor:

For secure and seamless transactions, we utilize Stripe as our trusted payment processor. With Stripe, you can shop with confidence knowing that your payment information is protected. It’s important to note that we do not store any credit card information on our servers. All payment processing is securely handled by Stripe, ensuring the highest level of security for your transactions.

Installment Payment Options:

To offer greater flexibility, we partner with AfterPay to provide installment payment options. With AfterPay, you can split your purchase into four interest-free payments, due every two weeks. Simply select AfterPay at checkout to take advantage of this option.

Refund Procedure:

We offer a hassle-free refund process. Refunds will be processed within 2 business days to your original form of payment. Please note that it may take additional time for the refund to reflect in your account, depending on your financial institution’s processing times.

For more information on our return and refund policy, please refer to our dedicated Return and Refund Policy page.

Contact Us:

If you have any questions or concerns regarding payments, refunds, or any other inquiries, please don’t hesitate to contact our Customer Service team using this form or email us directly at [email protected].