Frequently Asked Questions (FAQ)
General Inquiries
Q: Where are you located?
A: Our office is located at 3872 Chesswood Dr. North York, ON, M3J 2W6
Q: Do you have an exclusive discount list?
A: We do, sign up to our newsletter and get access to our insider deals. We promise we won’t spam you. Deals are sent out once a week.
Q: What does the label 'open box' mean?
A: Open box means the manufacture seal (if applicable) has been broken and the package opened. It usually is for trivial reasons like a colour check or buyer remorse. Hiraya Solutions provides a product warranty on all of its open box items.
Q: What does 'refurbished' mean?
A: Refurbished items are items that have been professionally inspected, cleaned and restored to their original working conditions. Find great deals over at our Clearance Center
Q: Who refurbishes your items?
A: Most of our inventory is sourced from certified refurbishing companies. Also, in some cases our highly skilled in-house tech team professionally inspects and restores the items.
Payment Inquiries
Q: What payment methods do you accept?
A: We accept cash, E-transfer, Debit and Credit Cards. We do not accept crypto payments.
Q: Which currency will I be charged in?
A: All transactions are carried out in Canadian Dollars (CAD)
Q: Do you offer 3 or 4 times payment option?
A: We’ve partnered with Afterpay so you can be able to afford anything with little to no effort.
Shipping Inquiries
Q: What is the status of my order?
A: Once an order is placed, it takes about 1 – 2 business days for it to be processed and shipped. This period might go up to 4 business days during peak season. If you haven’t received an update after 2 business days, please contact our customer service team at info@hirayasolutions.com for more information.
Q: How long does it take to ship my order?
A: Generally we have a 2 days handling time. It can occasionally go up to 4 business during peak seasons and holidays.
Q: Can you ensure my order is delivered before a certain date?
A: No, we can’t ensure that you will get your item before a certain date. However we can hold and ship your item so it gets delivered after a certain date. For example, if you place an order while on vacation and want it delivered when you get back, we can hold the order and ship once you are back.
Q: Do you ship to P.O. Boxes?
A: Yes we ship to P.O. Boxes.
Order Inquiries
Q: How do I get the 10% discount on my first order?
A: Please contact us at info@hirayasolutions.com to get your 10% first order coupon. If you’ve already placed the order, still contact us before the order is shipped and we can still apply the coupon.
Q: Can I change my order?
A: You can definitely change your order before we ship. If your order has shipped and you wish to change it, you will need to pay for any carrier fees pertaining to re-routing the package or returning the package. Once we have the package, then we can process any changes to your order.
Q: Can I pick up at your office for free?
A: Absolutely! save on shipping by picking up directly at our warehouse. However an appointment is required for all in-person pick ups. Please contact our customer service for an appointment.
Q: My order says it's delivered but I did not get it, what should I do?
A: Please contact the carrier and open an investigation. Once that is done, reach out to us and we’ll follow up with the carrier on our end.