FAQ

How can we help?

We strive to ship all order same day, however we have a cut off time of 2PM. Thus all orders after 2PM are processed and shipped the following day. We sometimes experience higher than normal volumes which may extend this time period. During those periods, we will communicate with you on when your order will be processed.

The estimated delivery date is provided by the carrier. The tracking we provide after processing your order contains all the information pertaining to the exact delivery date of your order.

Orders can often be modified or canceled before they are shipped. Contact our customer support team as soon as possible via info@hirayasolutions.com or using this form with your order details, and we’ll assist you accordingly.

If your order hasn’t arrived within the estimated time, please reach out to the carrier for a direct information or our customer support team. We’ll follow up with the carrier and provide you with the necessary updates and assistance. Situations like these are always out of our control.

The estimated delivery date is provided by the carrier. The tracking we provide after processing your order contains all the information pertaining to the exact delivery date of your order.

 

No, once we’ve shipped an item, we have no control over the delivery date. You can request an expedited shipping at additional cost but we still can’t guarantee delivery before any particular date as the product is in the carrier’s control.

 

All products are priced in Canadian Dollars

 

In order to get the 10% coupon, please sign up to sign up to our newsletter at the bottom of your screen. A coupon code will be generated once the sign up is complete.

Note: this coupon is not valid for items already on sale. 

Yes, we price match. However we require a link to the price of the item from a reputable website within Canada in order to compare prices.

Note: We do not price match on Marketplaces. Our price matching is done only on shophiraya.com 

If we have an item listed on one of our marketplace stores and you would like to purchase it from us and benefit 10% first time buyer discount. Please send an email to info@hirayasolutions.com or via the form with a link to product indicating your interest to purchase.

Note: this discount will only be applied to the original price of the product and not the sale price.

Certainly. However an appointment will be required as we’re not open to the public for everyday transactions. All visits require an appointment. You can schedule an appointment online or email us at info@hirayasolutions.com

We accept all major credit cards through Stripe. We have also partnered with AfterPay to provide a more affordable way of shopping via their platform.

Cash and e-transfers are also accepted for in-store pickups.

Yes, registered customers can enjoy personalized recommendations, order tracking, and quicker checkouts for future purchases.

Certainly, customers can update their account details, including shipping addresses and payment information, within their account settings.

 

Please check our return and refund policy page for more information.

Yes, all products sold on shophiraya.com comes with a our warranty. Please check our  claims and warranty policy for more information.

Still have a question?

Please contact us for more information.

Get in touch