1. Warranty Coverage:
   • What does the warranty cover? The warranty covers both parts and labor related to the product.
   • How long does the warranty last? The warranty lasts for 180 days.
2. Shipping Policies:
   • Are there shipping charges? Shipping charges may apply, but free standard shipping is available for orders over CAD$99.99 before taxes and fees.
   • What is the processing time for shipping? Most orders placed before 2:00 PM EST will be processed and shipped within 1 business day. If an item becomes unavailable, customers will be notified, and a full refund will be issued within another 2 business days.
   • Are there any shipping area restrictions? Shipping is generally unrestricted across Canada, but there may be limitations for larger items. Any restrictions will be communicated during the checkout process.
3. Return Policy:
   • Which products are eligible for returns? Please refer to our return policy page for more information

Shipping Policy

Thank you for choosing Hiraya Solutions Inc. for your electronic needs! Please review our shipping policy below for information on shipping regions, carriers, rates, and delivery times.

We currently ship to all regions within Canada. Unfortunately, we do not offer international shipping at this time.

Shipping Regions:

We currently ship to all regions within Canada. Unfortunately, we do not offer international shipping at this time.

Shipping Provider:

We utilize Canada Post as our primary shipping provider to ensure reliable and efficient delivery of your orders.

Shipping Rates:

• Orders below CAD$99.99: A flat shipping rate of CAD$14 will be applied.
• Orders CAD$100 and above: Enjoy free shipping on all orders totaling CAD$100 or more.

Shipping Cut-off Time:

Most orders placed before 2:00 PM EST will be processed and shipped within 1 business day. Orders placed after the cut-off time will be shipped on the next business day.

Delivery Timeframe:

Standard delivery time is estimated to be between 3 to 7 business days from the date of shipment. Please note that carriers may experience occasional delays, especially during peak seasons and holidays.

Contact Us:

If you have any questions or concerns regarding shipping, tracking, or any other inquiries, please don’t hesitate to contact our Customer Service team using this form or email us directly at [email protected].

Accepted Payment Methods and Policy:

We aim to provide you with a seamless and secure shopping experience. Please review our payment policy below for information on accepted payment methods, installment options, and refund procedures.

Accepted Payment Methods:

We proudly accept the following major credit cards:

• MasterCard
• Visa
• American Express

Payment Processor:

For secure and seamless transactions, we utilize Stripe as our trusted payment processor. With Stripe, you can shop with confidence knowing that your payment information is protected. It’s important to note that we do not store any credit card information on our servers. All payment processing is securely handled by Stripe, ensuring the highest level of security for your transactions.

Installment Payment Options:

To offer greater flexibility, we partner with AfterPay to provide installment payment options. With AfterPay, you can split your purchase into four interest-free payments, due every two weeks. Simply select AfterPay at checkout to take advantage of this option.

Refund Procedure:

We offer a hassle-free refund process. Refunds will be processed within 2 business days to your original form of payment. Please note that it may take additional time for the refund to reflect in your account, depending on your financial institution’s processing times.

For more information on our return and refund policy, please refer to our dedicated Return and Refund Policy page.

Contact Us:

If you have any questions or concerns regarding payments, refunds, or any other inquiries, please don’t hesitate to contact our Customer Service team using this form or email us directly at [email protected].